Assists in the development and training of Service Excellence Standards for entire enterprise including design, implementation, facilitation and revision.Ģ. In addition, they support the Customer Experience Department by performing departmental administrative duties, interacting with internal and external customers, and providing consistent and timely information to leadership and other key stakeholders while championing the goals and priorities of the Tribe in a manner that reflects and upholds the Tribal Community’s vision, mission and values.ġ.
The incumbent of this role trains and supports all department trainers in regards to Service Excellence as well as health and safety training, and any other service related training. The Customer Experience Training Specialist is responsible for assisting in the continuous development and training of the Service Excellence Standards for the enterprise, and assists in managing all systems that measure service performance scores.
Under the direction of the Customer Experience Supervisor, the Customer Experience Training Specialist is responsible for providing high-level training and development of San Manuel service standards and health and safety standards in order to elevate service to a best-in-class experience for team members and guests.
